Premade Questions?

[Frost]

I noticed a few people have started using this premade looking questionare. Did I miss something in the rules or a post somewhere?

I think it's a good idea, but I think if it's going to be done "all" the questions should get answered if possible. I've seen alot of people half-fill them out and we still have to ask them questions. It just makes the whole process longer and people tend to go elsewhere for help if not answered quickly.

Anyways, just curious <img>

[Helter]

It is a mod that assists us in getting important info for deciding how to help someone. With 141 about to be released, we need an easy and quick way to know if we are trying to fix a 141, or 140 site. This mod has only been enabled on the support forums and only shows up when you make a new post. If the Question asked, requires the form be complete, and it is not, just ask them to complete the form.

Here is how I see it. The problems that a user is having are not my problems. I will do what I can to help solve them, but if they are too lazy to fill in the neccesary info, then I will not be bothered to do the additional research neccesitated by the lack of info. The url requirement is in response to a few members who have broken the license agreement, and removed the copywrite info from the footer. This allows us to see if the site is legal and it allows us to view any errors that they are reporting.
When 141 is officially released, it will look different from the beta in a few areas. Since no support is offered for the beta, we need to confirm that we are not trying to fix an unsupported version.

[ayasha]

nice mod, is it going to be available and can it be modified to ask the questions you would be using it for?

i had installed the mod 'Help Desk' on my forum, but it left alot to be desired, so i uninstalled it. this is really nice.

[Helter]

it is a simple addon and yes, it is easy to change the questions. There is no acp control for it, so the questions have to be edited in the language file.

[ayasha]

if there is no acp control for it, how does it know which forums to appear in?

when i went to check it out, it looked to me like it will post even if required fields are left blank. can it be set so all required fields are filled out?

i guess i just want to know how it works really.

most know my forum is a graphics forum which deals with Paint Shop Pro, and there are 5 versions that are currently being used by us PSPers. which in each version some of the tools have been moved from 1 place to another. so it is very help to know which version a person is using when the post a question for help.

[Helter]

[ayasha]

cool, thanks Helter

[Frost]

I like it! <img>

Not for me because I don't/won't have any users on any of my boards but I mean I like it for here. It's a very good idea, and I'm also with HelterSkelter with the opinions on if a user is too lazy to fill in the data required. But on the other hand, it would be possible to make certain fields required or the post will not work.

Of course then we get a whole other bunch of posts about "Why won't my post work?!) lol

The way I see it, if someone doesn't want to include their link, then it's obvious that they are doing something they aren't supposed to, like removing the link.

Offtopic: The switch from text to image on the footer was a good idea as well, whoever thought of that

[Helter]

there is some concern about hackers, bots and privacy, and I understand that. I also would understand if when their prob is solved and they edit the title to [SOLVED], they may remove the link.
As for now, I have not made the fields required, because, as you can see by some of the posts genuinely dont require it, and at a glance It may take a fair bit of hacking to do so.

[Omni-Lee]

Wow, I wanted to edit this mod into a simple Guild Application for a LoTRO Kinship.

Man it's going to take some serious hacking of the code to do what I need.

[Omni-Lee]

I was wondering if someone could look over my code changes to the forum supportticket mod? I tried to create a Kinship Recruitment Application, but after installation I received the following messages.

Warning: Cannot modify header information - headers already sent by (output started at <root>/beta/includes/functions_post.php:2572) in <root>/beta/includes/page_header.php on line 1156

Warning: Cannot modify header information - headers already sent by (output started at <root>/beta/includes/functions_post.php:2572) in <root>/beta/includes/page_header.php on line 1158

Warning: Cannot modify header information - headers already sent by (output started at <root>/beta/includes/functions_post.php:2572) in <root>/beta/includes/page_header.php on line 1159

Here is my code document (not fully commented to indicate my editing):

Code: Select all

##################################################################      Modified for Integramod 140 by HelterSkelter####MOD Title: CBACK SupportTicket Assistant for phpBB Support Sites## MOD Author: CBACK < [url=http://www.community.cback.de#]http://www.community.cback.de#[/url]# MOD De.scription: This MOD adds an Assistant to your phpBB##                  Supportforum wich asks the user to important information##                  supporters need to help Users with support questions.##                 ##                  You simply have to add your Support-Forum IDs into the##                  array into the common.php, then this Assistant will only##                  be shown into these Forums. If its not a support Forum ID##                  you have the normal phpBB Post System.## MOD Version: 1.0.0-integramod 140#### Installation Level: Easy## Installation Time: 8 Minutes## Files To Edit: 6##                common.php##                language/lang_english/lang_main.php##                language/lang_german/lang_main.php##                posting.php##                includes/functions_post.php##                templates/fisubice/posting_body.tpl## Included Files:  n/a################################################################ For Security Purposes, Please Check: [url=http://www.phpbb.com/mods/downloads/]http://www.phpbb.com/mods/downloads/[/url] for the## latest version of this MOD. Downloading this MOD from other sites could cause malicious code## to enter into your phpBB Forum. As such, phpBB will not offer support for MODs not offered## in our MOD-Database, located at: [url=http://www.phpbb.com/mods/downloads/#]http://www.phpbb.com/mods/downloads/#[/url]############################################################### Author Notes:#### Into this MOD I made a change at the file common.php and I add the var $stforums. Here## you have to insert your support Forums IDs (you'll find your forum ID by looking at the## forum links (...viewforum.php?f=1) the number after f= is your forum ID.) Please insert## these IDs into the ID Line, sepearated with ","!#### I didn't use a MySQL Database or ACP Module cause I thought support forums aren't## changed often so this is a simpel and fast method.#### I hope you enjoy <s><img><s>################################################################## MOD History:####   2007-01-05  -  Version 1.0.0-integramod 140   ####   2005-04-30  -  Version 1.0.0##      - First Release## ################################################################## Before Adding This MOD To Your Forum, You Should Back Up All Files Related To This MOD################################################################-----[ OPEN ]------------------------------------------#   templates/fisubice/posting_body.tpl    ##-----[ FIND ]------------------------------------------#<END><tr><td><span>{L_SUBJECT}:</span></td><td><input></td></tr>    ##-----[ AFTER, ADD ]------------------------------------------#    <input><BEGIN>     <tr>       <th>Mithril Crowns Application</th>     </tr>    <tr>      <td>                  <span>{CST_HEAD}</span>      </td>    </tr>    <tr>      <td><span><b>{CST_NAME}</b></span></td>      <td> <span>       <input>       </span> </td>    </tr>    <tr>      <td><span><b>{CST_AGE}</b></span></td>      <td> <span>       <input>       </span> </td>    </tr>    <tr>      <td><span><b>{CST_SHAREPGE}</b></span></td>      <td> <span>       <textarea></textarea>       </span> </td>    </tr>    <tr>      <td><span><b>{CST_SHAREWBMC}</b></span></td>      <td> <span>       <textarea></textarea>       </span> </td>    </tr>    <tr>      <td><span><b>{CST_PLE}</b></span></td>      <td> <span>       <textarea></textarea>       </span> </td>    </tr>    <tr>      <th>{CST_HEAD_MSG}</th>    </tr><END>    ##-----[ FIND ]------------------------------------------#  <td>{S_HIDDEN_FORM_FIELDS}<input>  <input></td></tr>  ##-----[ REPLACE WITH ]------------------------------------------#        <td> {S_HIDDEN_FORM_FIELDS}          <BEGIN>        <input>      <END>           <input></td>    </tr>    ##-----[ OPEN ]------------------------------------------#   language/lang_english/lang_main.php    ##-----[ FIND ]------------------------------------------#//// Private Messaging//    ##-----[ BEFORE, ADD ]------------------------------------------#//// CBACK SupportTicket System//$lang['cst_errmessage'] = 'You didn't enter a title for your post. Please press the Back Button of your browser to correct this.';$lang['cst_errmessage1'] = 'You didn't enter your Character Name.  Please fill in your Character Name.';  $lang['cst_name'] = 'Character Name';$lang['cst_age'] = 'Real life Age';$lang['cst_sharepge'] = 'Share something about your previous game/guild experience.';$lang['cst_sharewbmc'] = 'Share something about why you feel you belong with Mithril Crowns.';$lang['cst_ple'] = 'If interested in leadership, say something about your past experience and why you feel you could help lead the Mithril Crowns.';  $lang['cst_head_msg'] = 'De.scription and Message';$lang['cst_head'] = 'Welcome to the Mithril Crowns.  Please fill out the application below.  Our Leadership/Officers will review your application and get back to you ASAP.';////  ##-----[ OPEN ]------------------------------------------#   language/lang_german/lang_main.php    ##-----[ FIND ]------------------------------------------#//// Private Messaging//    ##-----[ BEFORE, ADD ]------------------------------------------#//// CBACK SupportTicket System//$lang['cst_errmessage'] = 'You didn't enter a title for your post. Please press the Back Button of your browser to correct this.';$lang['cst_errmessage1'] = 'You didn't enter your Character Name.  Please fill in your Character Name.';  $lang['cst_name'] = 'Character Name';$lang['cst_age'] = 'Real life Age';$lang['cst_sharepge'] = 'Share something about your previous game/guild experience.';$lang['cst_sharewbmc'] = 'Share something about why you feel you belong with Mithril Crowns.';$lang['cst_ple'] = 'If interested in leadership, say something about your past experience and why you feel you could help lead the Mithril Crowns.';  $lang['cst_head_msg'] = 'De.scription and Message';$lang['cst_head'] = 'Welcome to the Mithril Crowns.  Please fill out the application below.  Our Leadership/Officers will review your application and get back to you ASAP.';//////        ##-----[ OPEN ]------------------------------------------#   common.php    ##-----[ FIND ]------------------------------------------#include($phpbb_root_path . 'includes/constants.'.$phpEx);include($phpbb_root_path . 'includes/template.'.$phpEx);include($phpbb_root_path . 'includes/sessions.'.$phpEx);include($phpbb_root_path . 'includes/auth.'.$phpEx);include($phpbb_root_path . 'includes/functions.'.$phpEx);include($phpbb_root_path . 'includes/db.'.$phpEx);    ##-----[ AFTER, ADD ]------------------------------------------#  //// CBACK SupportTicket System (Support Forum IDs)// please add here the forum IDs wich are Support Forums at your board and// where you want to use the CBACK SupportTicket System.//// Example:// $stforums = array('2','4','6');//  $stforums = array('0');  //// END CBACK SupportTicket System//    ##-----[ OPEN ]------------------------------------------#   posting.php        ##-----[ FIND ]------------------------------------------#       case 'reply':          $username = ( !empty($HTTP_POST_VARS['username']) ) ? $HTTP_POST_VARS['username'] : '';          $subject = ( !empty($HTTP_POST_VARS['subject']) ) ? trim($HTTP_POST_VARS['subject']) : '';          $topic_desc = ( !empty($HTTP_POST_VARS['topic_desc']) ) ? trim($HTTP_POST_VARS['topic_desc']) : '';          $message = ( !empty($HTTP_POST_VARS['message']) ) ? $HTTP_POST_VARS['message'] : '';    ##-----[ AFTER, ADD ]------------------------------------------#////  CBACK SupportTicket System//               $cstmcapp = $HTTP_POST_VARS['mcapplication'];             if ($cstmcapp == 'engaged')             {               $name = $HTTP_POST_VARS['name'];               $age = $HTTP_POST_VARS['age'];               $sharepge = $HTTP_POST_VARS['sharepge'];               $sharewbmc = $HTTP_POST_VARS['sharewbmc'];               $ple = $HTTP_POST_VARS['ple'];                 // Nachricht formatieren               $u1 = $lang['cst_name'];               $u2 = $lang['cst_age'];               $u3 = $lang['cst_sharepge'];               $u4 = $lang['cst_sharewbmc'];               $u5 = $lang['cst_ple'];               $u6 = $lang['cst_head_msg'];                 $messagetemp = "[b]" . $u1 . "[/b] " . $name . "                          [b]" . $u2 . "[/b] " . $age . "                            [b]" . $u3 . "[/b] " . $sharepge . "                          [b]" . $u4 . "[/b] " . $sharewbmc . "                          [b]" . $u5 . "[/b] " . $ple . "                          [b]" . $u6 . "[/b]nn" . $message;                 $message = $messagetemp;             }      ##-----[ FIND ]------------------------------------------#$template->assign_vars(array(    'USERNAME' => $username,    'SUBJECT' => $subject,    'MESSAGE' => $message,    ##-----[ BEFORE, ADD ]------------------------------------------#////  CBACK SupportTicket System//  $aktuellesforum = $_GET['f'];$aktuellermodus = $_GET['mode'];$temp = 0;$supp = 0;$supportsystem = 'disabled';  foreach($stforums as $temp){   if ($temp == $aktuellesforum)   {     $supp++;   }}  if (($aktuellermodus == 'newtopic') and ($supp > 0)){   $template->assign_block_vars('cback_sts', array());   $supportsystem = 'engaged';}else{   $template->assign_block_vars('cback_vorschau', array());}  ##-----[ FIND ]------------------------------------------#    'L_NOTIFY_ON_REPLY' => $lang['Notify'],    'L_DELETE_POST' => $lang['Delete_post'],    ##-----[ AFTER, ADD ]------------------------------------------#////  CBACK SupportTicket System//     'CST_MODE' => $mcapplication,     'CST_HEAD' => $lang['cst_head'],     'CST_NAME' => $lang['cst_name'],     'CST_AGE' => $lang['cst_age'],     'CST_SHAREPGE' => $lang['sharepge'],     'CST_SHAREWBMC' => $lang['cst_sharewbmc'],     'CST_PLE' => $lang['cst_PLE'],     'CST_HEAD_MSG' => $lang['cst_head_msg'],      ##-----[ OPEN ]------------------------------------------#   includes/functions_post.php    ##-----[ FIND ]------------------------------------------#    else if ($mode == 'newtopic' || ($mode == 'editpost' && $post_data['first_post']))    {       $error_msg .= (!empty($error_msg)) ? '<br>' . $lang['Empty_subject'] : $lang['Empty_subject'];    ##-----[ REPLACE WITH ]------------------------------------------#    else if ($mode == 'newtopic' || ($mode == 'editpost' && $post_data['first_post']))    {       message_die(GENERAL_MESSAGE, $lang['cst_errmessage']);    ##-----[ SAVE/CLOSE ALL FILES ]------------------------------------------## EoM## This MOD was created with: CBACK MIRO ModEditor ([url=http://www.community.cback.de]http://www.community.cback.de[/url])  

Any help would be greatly appreciated.

Thank you,
Omni-Lee

[Teelk]

Open includes/functions_post.php and make sure there are no characters, including spaces, after ?> at the end of the file.

[Omni-Lee]

Thanks Teelk, that fixed me right up, well with those errors anyway.

Now if I can figure out why the form won't display.

I checked and the forum location is correct in common.php.

*Edit*
Hahaha..Yeah I'm smart....

Add it the tpl edit to all your templates idot! *smack head*

[Omni-Lee]

Okay, this should be the last issue I have with the Mod. *prays*

Can someone help me fix this? I can't figure out why the formating code is being printed.

Character Name
Franky George

Real life Age
196

Share something about your previous game/guild experience.
Huh?

Share something about why you feel you belong with Mithril Crowns.
What?

If interested in leadership, say something about your past experience and why you feel you could help lead the Mithril Crowns.
No, never!

De.scription and Message
Ok

[poolguy]

Remove all the numbers and letters between the bbcode bracket and it will work. Just leave the normal code for bold or whatever format your trying to display.

[Omni-Lee]

That fixed it thanks! Now I just need to figure out what is different between my live site and my Beta site. The application is appearing twice on my live site and only once on my Beta site.

*Edit* Fixed, error found in Posting.php.