[solved] Some people see white screen. But others are fine

[mrbud]

Well let me see what everyone thinks about this.

I have several users that are having a problem actually getting to my site.
They say they are just getting a white screen with done in progress bar area. Some of them have also told me that it seems to be computer related. They have more than one computer in the house and can access site from one computer but not the other. This unfortunately has been going on for sometime and no one said anything to me about It. So I don't know if it was something I changed or not. Weird how you could get there from one spot in your house and not from another don't you think?

Any thoughts or suggestions would be greatly appreciated.

Oh by the way the site is http://www.nhbproclub.com if anyone wants to see if it is working for them.

Thanks,

MrBud
Mike

[Fubie]

I changed your topic to be more descriptive.

Can you ask someone who is seeing your forum as a white screen to try it in another browser on the same PC.

Also see what browsers are used when seeing this.

[mrbud]

Sorry everyone I forgot a couple of things.

Some have tried with IE, and Firefox I know. Not sure about other browsers though.

I know they have all also tried deleting cookies, history, temp pages, etc.
All the normal things.

Thanks,
MrBud

[Fubie]

I would test with a second browser on the same PC just to see the results.

[mrbud]

that has been done. different browsers on same pc equal same results. Move over to wife's computer everything works fine.

[Ebony]

ok clicked your link MrBUD. and if it helps I am using IE 6.0 I see it just fine.

which I guess is no help really but thought you might like to know it works fine with my IE 6

[Fubie]

What's the url?

[Ebony]

hey fubie you mean the link to his site????

http://www.nhbproclub.com

[Fubie]

lol.. Thank you, I totally missed it!

I tried it on 4 PC's. With IE, FF, and Opera.

No probs at all.

Nice looking site to.

[Helter]

you should aask your members who are having this trouble, if they are behind a router or not. Meanning, are they accessing your site from the same ip on a different comp. Also what firewall they are using.

Nice looking site to.

Thank You <img> ....lol

[Eon]

I get an IE error page. ?? Maybe my work proxy though.

[Michaelo]

If you are using the same login name and password, go to the PC with the white pages and delete all cookies and cache. Then try again, nine time out of ten it a cookie problem.
Mike

[Fubie]

Yes, software firewalls can be a pain. Ask them to temp disable them and test. If they have a router a software firewall is really unecesary.

[mrbud]

Thanks Fubie for the words of kindness.

And yes It's Mostly Helter's doing. I've made some minor changes to it but I give the credit to Helter. Thanks Helter..


I will talk to the troubled ones tonite about firewalls. Haven't done that one yet.

Thanks again for the immediate responses.

I'll keep you posted as to what we found out.

MrBud

[Eon]

4 posts in 4 minutes.. woo hoo!! IM is back baby!!

[Helter]

Thanks Fubie for the words of kindness.

And yes It's Mostly Helter's doing. I've made some minor changes to it but I give the credit to Helter. Thanks Helter..

MrBud

I was just kidding, youve done a great job with it. I just did the overall_header <img>

[mrbud]

Ok. I figured it out. Not quite sure what was causing it but we got it. I had enabled gzip compression I guess. I disabled it and those that couldn't get on now can. Any ideas why this would be a true statement? Might just be something that someone wants to look into. Anyways it way to early in the morning for me to be thinking about all this stuff. Thanks for the help and if anyone has any ideas let me know.

Thanks,

MrBud

[Adrian Rea]

THis may be part of the Norton firewall problem. It was noted when IM 140m first came out that GZIP compression caused white pages with Norton firewall. It was sorted in later releases but I do not remember how. if this is the cause it suggests you have a early release of 140.

Re the style, sorry Helter I did clean up the images, you may remember they had a lot of grey from the original style. If I did not send them to you, I can <img>

A

[TMages2]

I'm using Norton Internet Security 2005 and was one of the people effected with the white page of d'oh.

Once MrBud turned off the GZIP compression it fixed the problem for me but I'm fairly sure that at least one of the others effected doesn't run NIS and they were able to veiw the site once this was turned off.
I'll see if I can compile some kind of list of what people were running if that would be usefull in figuring this out.

[Adrian Rea]

Thanks TMages2, it will be useful to know if further issues arise.
A

[twitchy]

how do you turn off the GZIP compression ? I have a viewer with the same problem

[Michaelo]

In ACP > Configuration > Enable GZip Compression
<img>

[twitchy]

whoops there it is Michaelo!. mine was already off so should i leave it on instead?

[Michaelo]

I always turn it on, as the speed increase is how would one say? Satisfying <img>

[twitchy]

Ok we tried it but hes still getting the message:
"It appears you have been banned from this website. If this is a mistake
or you are not sure why you are banned, please contact the board
administrator.

*Board Administrator:* admin [at] twitchy.co.uk

You have been banned from this site."

after clearing his cache

hes using Symantec Client Firewall with privacy control, and added
http://www.twitchy.co.uk to the default exclusion for Privacy but still
receive the same message.

any other ideas what might be causing this ?

[Teelk]

Hey twitchy,

You need to increase the amount of allowed admin/mods in ACP>Security>Special to the correct amounts.