[Solved] C- Tracker blocking username and password changes

Hello All,
I administer a portal for my JROTC program. Helter recently help me upgrade from 140 to 141, and I am trying to learn the new features. Routinely the cadets will forget their passwords so I must go into their profile and reset it for them. Also, when one gets promoted, they have to be able to edit their user-name to reflect their new rank. I just tried to help out a cadet, but got blocked by the Cracker Tracker. Can anyone tell me how to set things so I can continue to make these changes?
Thanks!
I administer a portal for my JROTC program. Helter recently help me upgrade from 140 to 141, and I am trying to learn the new features. Routinely the cadets will forget their passwords so I must go into their profile and reset it for them. Also, when one gets promoted, they have to be able to edit their user-name to reflect their new rank. I just tried to help out a cadet, but got blocked by the Cracker Tracker. Can anyone tell me how to set things so I can continue to make these changes?
Thanks!